CUSTOMER SERVICE INFO

PLEASE DIRECT ALL ORDER INQUIRIES TO : SUPPORT@JUKUHARA.JP

TERMS AND SERVICES

THIS WEBSITE IS OPERATED BY THE JUKUHARA TEAM AND BRAND. ALL ORDERS ARE MADE, FULFILLED, SHIPPED AND MANAGED BY THE JUKUHARA TEAM.

PLEASE CONTACT US REGARDING YOUR ORDER VIA THE EMAIL PROVIDED ABOVE.

RETURNS AND EXCHANGES

To begin a return or exchange, or for more return information, please contact our friendly team at SUPPORT@JUKUHARA.JP.

All return/exchange requests must be made within 20 days of receiving your item.

To be eligible for return/exchange, your item must be in the same condition that you received it - unworn or unused, with tags, and in its original packaging. Please send JUKUHARA your order number to prevent delay in your return request (#JP####).

Australia only: Once accepted, JUKUHARA will send you a pre-paid return shipping label. If you are only returning your item, a store credit will be offered. The cost of shipping for this pre-paid return label will be deducted from your final store credit amount. 

For international return/exchange shipments, please choose a courier at a price that suits you. JUKUHARA is not liable to pay for shipping fees for change of mind returns.

Please note: In the event that JUKUHARA is not able to fulfill your exchange request, a refund or store credit will be offered in its stead. JUKUHARA reserves the right to refuse a cash refund for change of mind returns/exchanges.

Refusal or failure to Pay VAT and/or any duties and taxes

If in the event that VAT, duties and/or taxes fees are refused by DHL or any shipment carrier used, the customer is liable for any charges and fees incurred to ship back the order to Jukuhara. This fee will be deducted from the refund amount.

Damages and issues

In the rare event that you have received an incorrect, damaged or faulty product, please contact our friendly team at SUPPORT@JUKUHARA.JP as soon as possible. Please include your order number (#JP####) as well as any photos showing us the mistake. JUKUHARA will then evaluate the issue to rectify it right away.

Once evaluated, JUKUHARA will send you a pre-paid return shipping label, and a replacement will be shipped out. In the event that JUKUHARA is not able to replace your item, a refund or store credit will be issued instead.

Exceptions / non-returnable items

Custom products (such as special orders or personalized items), and Products such as underwear and gymwear cannot be returned due to hygiene purposes.

JUKUHARA does not accept returns on sale items or gift cards.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

JUKUHARA will notify you once we’ve received and inspected your return. Once refunded, you will be automatically refunded on your original payment method within 10 business days.

If more than 15 business days have passed and you have not received a refund, please contact us at SUPPORT@JUKUHARA.JP